Exchange and Refund Policy

Exchanges and Refunds are accepted within 14 days of receiving the order. Items must be in their original condition as received .It costs same as the shipping fees ,and it takes 10 working days.

It is allowed to open the package during delivery, you can check the product on the door with the courier and pay shipping fees and return it if it is not suitable for you.

To start a return, you can contact us via email: contactzenziegypt@gmail.com .

Or kindly reach out to us on our social media channels:
Facebook: Click Here
Instagram: Click Here

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.